Terms & Conditions

1. Introduction

Welcome to The Cleaning Factory. These Terms and Conditions govern your access to and use of our website and the cleaning, housekeeping, facility management, manpower, and related services provided by us.

Website: https://thecleaningfactory.in/

By accessing our website, submitting an inquiry, requesting a quotation, booking a service, or using our services, you agree to be bound by these Terms and Conditions.

2. About Our Services

The Cleaning Factory provides professional cleaning, housekeeping, and facility-related services. Our services may include:

• Housekeeping services
• Home cleaning services
• Sofa cleaning
• Chair cleaning
• Water tank cleaning
• Carpet cleaning
• Industrial cleaning
• Post-construction cleaning
• High-pressure cleaning
• Solar panel cleaning
• Facility management services
• Labour and manpower supply
• Other cleaning and maintenance services

The exact scope of services provided will depend on the customer's requirements and the quotation or service agreement accepted by both parties.

3. Website Use

You agree to use our website only for lawful purposes and in accordance with these Terms and Conditions.

You must not:

• Use the website for unlawful, fraudulent, or unauthorized purposes.
• Attempt to gain unauthorized access to our website, server, database, or systems.
• Introduce viruses, malware, malicious code, or harmful material.
• Interfere with the security or normal operation of the website.
• Copy, reproduce, modify, or distribute website content without permission.
• Use automated systems or scraping tools to collect website content without prior authorization.

4. Service Requests and Bookings

Customers may contact The Cleaning Factory through the website, telephone, email, or other available communication channels to request information, quotations, or services.

Submission of an inquiry or service request does not automatically constitute confirmation of a booking.

A service booking becomes confirmed only after the required details, service scope, price, date, location, and other applicable terms have been accepted by The Cleaning Factory.

5. Quotations and Pricing

Service prices may depend on several factors, including the type of service, size of the premises, area to be cleaned, level of cleaning required, condition of the property, frequency of service, manpower requirements, equipment, materials, location, and other circumstances.

Any price displayed on the website or communicated during an inquiry is subject to confirmation.

A quotation is not considered a confirmed booking unless accepted and confirmed by The Cleaning Factory.

Additional charges may apply where the actual requirements differ materially from the information provided at the time of quotation.

6. Customer Responsibilities

Customers are responsible for providing accurate information regarding the premises, service location, access requirements, cleaning requirements, and any known risks or special conditions.

Customers should inform us in advance about:

• Restricted or difficult-to-access areas
• Fragile or valuable items
• Hazardous materials or substances
• Electrical or structural hazards
• Special cleaning requirements
• Pets or other conditions that may affect service delivery
• Any other condition that may reasonably affect the service

7. Access to Premises

For on-site services, customers must provide reasonable access to the premises at the agreed date and time.

If our team cannot access the premises due to the customer's absence, locked premises, restricted access, incorrect address, or other circumstances outside our control, the service may need to be rescheduled and additional charges may apply where applicable.

8. Cleaning Results

We make reasonable efforts to provide professional and satisfactory cleaning services.

However, cleaning results may depend on the age, condition, material, surface, stains, damage, previous treatment, weather, accessibility, and other characteristics of the item or premises.

Certain permanent stains, damage, discoloration, wear and tear, chemical marks, rust, mould, or other existing conditions may not be completely removable through normal cleaning procedures.

9. Special and Delicate Items

Customers should identify valuable, fragile, antique, delicate, electronic, or otherwise sensitive items before service begins.

Where appropriate, we may recommend a particular cleaning method or advise that certain items should not be cleaned using a particular process.

We reserve the right to decline a cleaning request where we reasonably believe that the requested cleaning process could cause damage or create an unreasonable safety risk.

10. Solar Panel Cleaning

Solar panel cleaning services are intended to remove dust, dirt, debris, and similar surface contaminants.

The Cleaning Factory does not guarantee any specific increase in electricity generation or performance because solar panel output may depend on weather, equipment condition, panel age, shading, system configuration, and other factors beyond our control.

Customers should inform our team of any known electrical, structural, access, or safety concerns before the service.

11. Industrial and High-Pressure Cleaning

Industrial and high-pressure cleaning may involve equipment, water pressure, cleaning agents, ladders, machinery, or other operational risks.

Customers are responsible for informing us of known hazards, restricted areas, sensitive equipment, electrical installations, or materials that may be affected by the cleaning process.

We may refuse or modify a service where conditions present an unreasonable safety or property risk.

12. Chemicals and Cleaning Materials

We may use appropriate cleaning products, equipment, tools, and cleaning agents depending on the nature of the service.

Customers should inform us in advance of any known allergies, chemical sensitivities, material restrictions, or special requirements that may be relevant to the service.

13. Cancellation and Rescheduling

Customers may request cancellation or rescheduling of a service by contacting The Cleaning Factory as early as reasonably possible.

Cancellation or rescheduling terms may depend on the type of service, scheduled manpower, location, timing, and other circumstances.

Where a team has already been assigned, dispatched, or mobilized, applicable cancellation, visit, or transportation charges may apply.

14. Payment

Payment terms will be communicated at the time of booking or quotation and may vary depending on the type and duration of the service.

Customers are responsible for making payments according to the agreed payment terms.

For recurring or facility-management services, separate commercial terms may apply.

15. Damage and Complaints

Customers should notify The Cleaning Factory as soon as reasonably possible if they believe that a service-related issue or property damage has occurred.

We may request photographs, service details, invoices, inspection information, or other relevant information to investigate a complaint.

Pre-existing damage, normal wear and tear, structural defects, defective materials, hidden conditions, or damage unrelated to our services shall not be treated as service-related damage.

16. Third-Party Services

Where third-party products, equipment, platforms, contractors, or service providers are involved, their respective terms may also apply.

We are not responsible for the independent acts, omissions, policies, or services of third parties except to the extent required by applicable law.

17. Intellectual Property

Unless otherwise stated, the text, graphics, photographs, logos, designs, website layout, service descriptions, and other content on this website are owned by or licensed to The Cleaning Factory.

Website content may not be reproduced, copied, modified, republished, distributed, or commercially exploited without prior written permission.

18. Third-Party Links

Our website may contain links to third-party websites, social media platforms, maps, communication services, or other external resources.

The Cleaning Factory does not control and is not responsible for the content, security, availability, or privacy practices of third-party websites.

19. Disclaimer

The website and its content are provided on an "as is" and "as available" basis to the extent permitted by applicable law.

We make reasonable efforts to keep website information accurate and current, but we do not guarantee that all information will always be complete, accurate, uninterrupted, or error-free.

20. Limitation of Liability

To the maximum extent permitted by applicable law, The Cleaning Factory shall not be liable for indirect, incidental, special, consequential, or punitive loss or damage arising from or relating to the use of our website or services.

Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

21. Force Majeure

We shall not be responsible for failure or delay in providing services where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, government restrictions, strikes, transportation disruptions, accidents, public emergencies, or other unforeseen events.

22. Privacy

Your use of our website may involve the collection and processing of personal information.

Our handling of personal information is described in our Privacy Policy .

23. Website Availability

We reserve the right to modify, suspend, restrict, or discontinue any part of the website without prior notice.

We do not guarantee that the website will always be available, uninterrupted, secure, or free from technical errors.

24. Changes to These Terms

The Cleaning Factory may update or modify these Terms and Conditions from time to time.

Changes will become effective when the updated version is published on this page. Continued use of the website after such changes constitutes acceptance of the updated terms.

25. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, courts having jurisdiction in Vadodara, Gujarat, India shall have jurisdiction over disputes arising from or relating to these Terms and Conditions or our services.

26. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain in full force and effect to the extent permitted by law.

27. Contact Us

If you have any questions regarding these Terms and Conditions, our services, bookings, or service-related matters, please contact us.

28. Acceptance of Terms

By accessing our website, requesting a quotation, booking a service, or using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.