1. Introduction
Welcome to The Cleaning Factory. We respect your privacy and are committed to protecting the personal information that you provide to us through our website.
This Privacy Policy explains how The Cleaning Factory ("we", "us", "our") collects, uses, stores, protects, and may disclose personal information when you visit or interact with our website and when you contact us regarding our cleaning, housekeeping, facility management, manpower, or related services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect information that you voluntarily provide to us when you contact us, request a quotation, submit an inquiry, schedule a service, or communicate with us.
2.1 Personal Information
Depending on how you interact with our website or services, we may collect:
- Your name
- Phone number
- Email address
- Residential or business address
- Service location
- Company or organization name
- Details of the cleaning or housekeeping service required
- Preferred service date or time
- Information provided through inquiry/contact forms
- Any other information you voluntarily provide to us
2.2 Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website or source
- General website usage information
3. How We Use Your Information
We may use the information we collect for legitimate business and service-related purposes, including:
- To respond to your inquiries and requests
- To provide cleaning and housekeeping services
- To prepare quotations and service estimates
- To schedule and coordinate services
- To communicate with customers regarding appointments
- To understand your cleaning or facility requirements
- To provide customer support
- To improve our services and website
- To maintain business and service records
- To prevent fraud, misuse, or unauthorized activity
- To comply with applicable laws and legal obligations
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, and improve the overall user experience.
Cookies are small text files that may be stored on your device when you visit a website.
You may configure your browser to refuse cookies or notify you when cookies are being used. Disabling cookies may affect some functionality of the website.
5. Website Analytics
We may use analytics tools to understand how visitors use our website, including the pages they visit and how they interact with our website.
This information may be used to improve website performance, content, services, and user experience.
6. Service and Customer Communications
If you provide us with your phone number, email address, or other contact information, we may use it to communicate with you regarding your inquiry, quotation, booking, service, appointment, payment, feedback, or other business-related matters.
We may also contact you regarding service updates or information that is reasonably related to a service you have requested.
7. Sharing of Information
We do not sell or rent your personal information to third parties for monetary gain.
We may share information with trusted parties where reasonably necessary to operate our business or provide requested services. These may include:
- Website hosting providers
- Email and communication service providers
- IT and technical service providers
- Payment or transaction service providers, where applicable
- Service personnel or authorized representatives
- Professional advisors and consultants
- Other vendors or service providers supporting our operations
We may also disclose information when required by law, legal proceedings, governmental authorities, or when reasonably necessary to protect our rights, property, customers, employees, or business.
8. Service Location Information
When you request a cleaning, housekeeping, water tank, industrial, solar panel, facility management, or other on-site service, we may collect and use the service location and related access information necessary to provide the service.
Such information will be used primarily for scheduling, coordination, service delivery, communication, and operational purposes.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, maps, communication services, or other external services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We recommend reviewing the privacy policy of any third-party website or service before providing personal information.
10. Data Security
We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.
11. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain business records, resolve disputes, enforce agreements, and comply with applicable legal obligations.
12. Your Privacy Rights
Subject to applicable laws, you may have rights regarding your personal information, including:
- Requesting access to personal information held about you
- Requesting correction of inaccurate information
- Requesting deletion where legally applicable
- Withdrawing consent where processing is based on consent
- Opting out of certain non-essential communications
- Raising concerns about the handling of your information
To exercise an applicable privacy right, please contact us using the details provided below.
13. Children's Privacy
Our website and services are intended for general customers and business purposes. We do not knowingly collect personal information from children without appropriate consent.
If you believe that a child has provided personal information to us, please contact us so that appropriate action can be taken.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, legal requirements, or privacy practices.
Any updated version will be published on this page with a revised "Last Updated" date.
15. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us.
The Cleaning Factory
14, Vinayak Complex,
Near Sarasvati Complex,
Opp. Atithi Gruh,
Manjalpur - 390011,
Vadodara, Gujarat, India
Phone:
+91 8200658200
Email:
thecleaning.factory19@gmail.com
Website:
https://thecleaningfactory.in/
16. Consent
By using our website and voluntarily providing your personal information, you consent to the collection and use of your information as described in this Privacy Policy, subject to applicable laws.
17. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.